So, I have a confession. I once full-on argued with a sales associate at Old Navy over a $4 price difference on a pair of high-waisted jeans. Was it my proudest moment? Not exactly. But was I wrong? Also no. The thing is, once you get into the world of price adjustments, there’s no turning back. It’s like discovering guac isn’t an extra one magical day. That’s why the burning question I get all the time is: does Old Navy do price adjustments?
Spoiler alert: Yes, they do. But there’s some fine print, a few twists, and definitely a little sass required if you want to make it work in your favor. Buckle up, bargain-hunters. I’ve got real tea.
What Even is a Price Adjustment at Old Navy?
Okay, think of a price adjustment like this: you buy something full price, then three days later it goes on sale. Cue rage. But instead of crying into your closet, you strut back in (or hop online) and ask for the difference back.
Old Navy gives you a little window—14 days to be exact—from your original purchase to say “hey, this is cheaper now, I want that price too.” If you’re within that window and meet a few conditions, they’ll honor it. No manager begging required.
Now here’s where it gets juicy: this only applies to full-priced items. Clearance doesn’t count, and promo codes don’t count either. It’s got to be a straight-up price drop on the same exact item.
Does Old Navy Do Price Adjustments In-Store and Online?
Image source: Youtube
Whether you bought those power straight jeans during a “treat yourself” spree in-store or panic-clicked a whole cart at 2 AM online, you’re covered. But the method to request your adjustment varies.
In-store purchases: Just take your receipt (physical or digital works) and the item back to the store within 14 days. The cashier can usually handle it on the spot.
Online purchases: You’ll have to contact customer service via chat or phone. My advice? Use chat—it’s faster and you can do it while pretending to work. Keep your order number handy and link them to the new sale price.
Heads up: If the item is now out of stock or unavailable in your size, you may be out of luck. Price match only works if the exact item is still for sale at the lower price.
What Items Qualify for Old Navy Price Adjustments?
Items must have been purchased at full price—this is crucial. If you used a promo code, snagged it on a “buy one, get one” deal, or caught it during a flash sale, that price is final. They won’t adjust that.
The item must still be identical and in stock at the time of your request. That means the same size, color, and style number. If you bought a navy crewneck and only the pink one is on sale now, no dice.
Clearance, final sale, and third-party marketplace items (like from Poshmark or resale platforms) are also a no-go. Basically, if it wasn’t sold directly by Old Navy, they’re not adjusting it.
How to Make the Most of Does Old Navy Do Price Adjustments
Image source: The Krazy Coupon
First, keep an eagle eye on your purchases. After you buy something, set a reminder on your phone to check back in a week. Old Navy is notorious for running rotating sales (we’re talking 30%, 40%, 50% off all within days).
Next, save your receipts. Yes, even the email ones. If you’re shopping online, make sure you have your order confirmation and account login ready. This is your golden ticket.
When the price drops, grab a screenshot immediately. Then either head to your local store with your receipt or open up the live chat feature on Old Navy’s website and politely—but firmly—ask for your adjustment. Be nice but don’t back down if you’re within the policy. You’re not asking for a favor—you’re asking for what’s fair.
Lastly, get familiar with Old Navy’s official pricing policy. Bookmark it. Sleep with it under your pillow if you have to.
Can You Combine Price Adjustments with Old Navy Coupons?
Unfortunately, Old Navy doesn’t let you double-dip like that. If you used a promo code when you bought the item, you already got a discount, so they won’t issue a price adjustment on top of that.
Here’s the tea: you can return the item and rebuy it at the new price, but only if it’s still available. This is where having ninja reflexes during big sales comes in handy.
Also, if you used Super Cash, price adjustments won’t be given. That’s already considered a promotional deal, and it cancels out the adjustment policy.
FAQ: Real People, Real Questions
Can I get a price adjustment if I used a promo code?
Nope. Old Navy considers promo code discounts to be final. If you used one, you’re locked into that price—even if the item later gets cheaper. You can return and rebuy if stock allows, but that’s your only workaround.
What if the item is out of stock when the price drops?
Tough luck, unfortunately. If the exact item (including size and color) isn’t available when the lower price hits, you’re not eligible for a price adjustment. Their policy requires the item to be in stock to compare prices.
How long do I have to request a price adjustment?
You’ve got 14 days from your original purchase date. Not when the price drops—from the day you bought it. So keep an eye on those dates. Set a calendar reminder, write it on your fridge, tattoo it on your wrist—whatever works.
Can I get a price adjustment on Black Friday or Cyber Monday deals?
Old Navy doesn’t offer price adjustments for limited-time promotions, which includes all those epic holiday blowouts. Once those sale prices hit, they’re considered final.
Final Scoop Before You Jump In
So the next time your cart turns into a checkout confession and you wake up to see your favorite joggers are 40% off the next day, don’t stress—Old Navy does price adjustments, and now you know exactly how to work that system.
I’ll leave you with this pro tip: screenshot everything. It’s your best friend when dealing with price differences. And remember, you’ve got every right to ask for that lower price—you’re not being annoying, you’re being savvy.
